We’re here to help
Support for the PickMyWash mobile app on iOS and Android. Orders, tracking, wallet coins, and account questions.
Contact support
Fastest response by email. Include your registered phone number and order ID if you have one.
pickmywash2026@gmail.comIn the app
Available on iPhone, iPad, and Android after you sign in.
- Support ticket — Open Profile → create a support ticket with your issue.
- Order help — Open Orders → select your order → view status and tracking.
- Wallet & coins — Open Wallet for balance, history, and earn/redeem rules.
- Legal & account — Profile → Terms, Privacy, Refunds, or Delete account.
Common questions
How do I sign in?
Use your mobile number and OTP. Allow notifications for order and wallet updates (optional).
How does pricing work?
You see an estimate when booking. Final amount is confirmed after pickup when weight/items are measured. Payment is at pickup/delivery (no in-app card checkout in this version).
PickMyWash Coins — earn & redeem
Earn coins when an order is delivered. Redeem at pickup confirmation on your service bill (see Wallet tab for rules and expiry).
Cancellations and refunds
See our Refund & Cancellation Policy for timelines and how to request help.
Delete my account
Use in-app Profile → Delete account or email us from your registered number. Details: Account deletion.
Service area
We operate in selected areas of Hyderabad. If your pincode is not covered, you can join the waitlist from the app.