These Terms incorporate our Privacy Policy (collection and use of personal data) and Refund & Cancellation Policy. Please read all three documents.
1. Contracting party
When you use the PickMyWash mobile application (“App”), you agree to these Terms & Conditions (“Terms”) with PickMyWash and its authorised operating partners (“we”, “us”). We may revise these Terms periodically; continued use after changes constitutes acceptance of the revised Terms.
2. Eligibility & account
- You confirm you have legal capacity to enter a binding agreement in India.
- You must provide accurate name, verified phone number, pickup/delivery addresses, and pincode/service area information.
- You are responsible for safeguarding your login and device security.
3. Laundry service
- You book services (e.g. wash & fold, wash & iron, dry clean, steam iron, shoe cleaning, household laundry, express bundles where available) via the App with your selected slot.
- Rates displayed in the App are guided by our live service catalogue unless otherwise communicated at pickup or reassessment.
- Gross weight measured at pickup may revise final totals for kg-based pricing. Inspection may adjust item-wise counts/prices after pickup for piece-rate services.
- We use commercially reasonable efforts to adhere to communicated pickup and delivery timelines; weather, logistics, garment inspection, volumes, holidays, strike, or factors outside our reasonable control may cause delays.
4. Customer goods & special care
- Inspect pockets and segregate valuables, cash, jewellery, fragile items, medicines, hazardous materials — do not submit these with laundry batches.
- Delicate trims, embellished garments, trims with loose threads, dyes that may bleed, trims that may shrink, or speciality fabrics should be flagged and may require supplemental handling or refusal if risk is undue.
- We are not obliged to compensate for damage or loss that results from undisclosed garment defects or customer instructions contradictory to safest care defaults.
5. Loss, shrinkage & dye transfer
- Despite professional standards, laundering carries inherent textile risk (minimal shrinkage, colour fade linked to dyes, abrasion). We endeavour to minimise these risks.
- For damage or shortage attributable to negligence in processing in our custody, resolution may comprise repair, rework, proportional credit, refund of affected service charges, or other remedy we reasonably determine aligned with invoice value and fairness — subject to documentary proof and timelines in our refund policy.
- Our aggregate contractual liability arising from any single booking is ordinarily limited to fees paid / payable attributable to impacted items for that booking, excluding indirect or speculative damages unless mandatory law dictates otherwise.
6. Partner pickup/delivery behaviour
- Operational partners fulfil pickup and doorstep delivery assignments. Cooperative access to your listed address/time is required.
- Undelivered returns due solely to inaccessible premises or repeated unanswered contact attempts may incur redelivery/coordination policies published in-app.
7. Payments
- Payment methods displayed in-app (cash on delivery where applicable, prepaid digital payments, wallets, etc.) are subject to PSP terms.
- UPI/card failures redirect you to PSP support; entitlement to service delivery remains subject to clearance of payable amounts policy.
8. Acceptable conduct
No fraudulent orders, impersonation, harassment of staff/partners, abuse of promotional credits, circumventing zoning/coverage eligibility, laundering proceeds of unlawful activity — we reserve the right to suspend accounts and pursue remedies.
9. Intellectual property
The App branding, UX copy, compilations (excluding Customer content you supply) belong to PickMyWash or licensees. Reverse engineering or unauthorised reproduction is forbidden.
10. Suspension
We may suspend functionality for maintenance, misuse, unpaid balances, conflicting legal orders, regulatory requests, fraud signals, abuse of support workflows, repeated policy breaches, safety concerns, zone withdrawal, partner capacity constraints giving reasonable notices where commercially viable.
11. Privacy & data
See Privacy Policy for categories of data processed, lawful bases equivalents in India PDP context framing, disclosures to partners/operators, retention, grievance contact, deletion workflow summary.
12. Termination
- You may stop using the App and request deletion as described under Account Deletion.
- We archive limited transactional artefacts where law requires notwithstanding deletion of marketing preferences & direct profile artefacts.
13. Law & disputes
Indian law applies. Courts at our principal place of operations in India (excluding exclusive consumer forum rights you possess) have jurisdiction unless a specialised consumer adjudication avenue is mandated — you may escalate to consumer commissions per applicable timelines.
14. Support
Visit Support center, email pickmywash2026@gmail.com, or raise an in-app support ticket from Profile.